Operations Manager

Reports to:

Global Operations Director

Job Purpose

The position will have responsibility for the day to day manage the overall operations (supply chain, planning, buying, production, warehouse, customer service, site maintenance, H&S, QC& QA) of the newly started CPL Malaysia manufacturing site for fragrance compound. This role relies on continuous improvement through pro-active leadership and development of direct reports and is responsible for ensuring and improving performance, productivity, efficiency and for running a cost-effective operation.

Tasks and Responsibilities

P&L Management

• Deliver P&L to meet the organizational objectives

Operations Management

• Lead and control the operations process for the Malaysia factory
• Report to and collaborate with Hong Kong factory in manufacturing fragrances for Malaysia and Far East customers.
• Ensure satisfactory level of customer services, production efficiency and sufficient capacity for the business growth.
• Lead the activities of a cross-functional operations team, to include responsibility for team members.
• Maintain a good technical knowledge of operations; follow the escalation process to address and respond to abnormalities and recommend corrective action as required.
• Partner with other CPL department as Sales, IT, HR, H&S etc to ensure fair and consistent administration of all policies, work rules and processes.
• Provide supporting service to Malaysia Sales Office (eg IT, HR & H&S etc

Continuous Improvement

• Initiate and implement the manufacture improvement project according to the scaling up of demand.
• Drive problem-solving and root cause identification of problems for the manufacturing unit.
• Continuously identify and work to reduce waste in the area for both short term and long-term improvement initiatives.
• Lead regular meetings to review department issues. Prioritize and assign ownership for open items. Track items to closure and ensure follow-up with key stakeholders.

Safety

• Introduce and adhere to the quality, environmental, health and safety standards of the company, local and industry requirements
• Promote a strong safety-minded culture. Maintain an active safety program, ensuring the observation of safety precautions and safe work methods by all personnel, including behavior-based safety observations, safety meetings and safety audits
• Review and sign off investigations and manage the safety action item list, including corrective actions from near misses, accident report & assessments

Quality and Environment

• Ensure that the fragrances are manufactured according to the standard operating procedures.
• Establish, review, update and make changes to Quality and Standard Operating Procedures with the input of the respective team members as and when required.
• Monitor manufacturing processes, data & reports daily and drive all resolution or escalation for any changes or issues.
• Work cross-functionally with multiple stakeholders to address and solve quality issues.
• Lead any local and international standard implementation (e.g ISO 9001, Halal) & recertification for the site along with the QHSE Manager.
• Monitor Customer complaints, non-conformances and vendor complaints and ensure that they are addressed as per the procedures.
• Ensure the proper functioning of critical factory infrastructure & systems (eg A/C, Solar Panel, Hot Water & Waste Water treatment etc)

Leadership and Team Management

• Lead and coach the new management team to perform individually and collectively for company objectives
• To define and assign the ownership of new tasks in factory to appropriate department
• Provide active day-to-day leadership for a highly energized, integrated, cross-functional manufacturing team.
• Create objectives for each member of the team. Ensure individual career coaching, performance feedback, employee training and development. Participate in annual performance review process.
• Partner with HR to recruit resources to fill team needs in a timely fashion as and when required
• Develop and mentor future leaders for the business. 

Skills and Attributes Required

The ideal candidate will have:

• A degree in a related discipline.

• Excellent communication Skills.

• Leadership and Administration.

• Be a Competent Manager with people management skills.

• Teamwork and Planning.

• Flexibility and adaptability.

• Experience of working in an operational or financial manufacturing role.

• Knowledge and experience in Microsoft Office & ERP systems.

• Knowledge and experience in automatic manufacturing equipment or systems.

• Manufacturing with chemicals (including hazardous class chemicals).

Beneficial knowledge and experience in

• Microsoft D365.

• Manufacturing with chemicals (including hazardous class chemicals).

• Knowledge / experience of the manufacturing processes the role covers.